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Shipping & Returns

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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). However, should the return be a result of your error or change of mind you will be required to organise and pay for the return shipping to us.

Please note that a 10% restocking fee will apply if the wrong item is ordered or the customer changes their mind.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the approval required from us for the return, transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You then need to organise return shipping to us with a courier company or Australia Post.

We'll notify you via e-mail of your refund once we've received and processed the returned item.

Other returns (damaged goods) may be accepted at the discretion of Safety Xpress management.

Custom ordered products including stair nosing, signs and handrail cannot be returned due to change of mind.

Shipping

We can ship to anywhere in Australia. When you place an order shipping is automatically calculated by the total weight and delivery location specified in the checkout process and displayed prior to making payment. If a remote destination is selected that is not in our database you will be prompted to email or call us to obtain a shipping quote. Orders are generally dispatched the following day after an order is placed, same day dispatch is available on request if an order is placed prior to 12.30pm. 

SafetyXpress

5.0  
8 verified reviews.

Danny Twil

Danny Twil

Fantastic service and great products. The staff are very knowledgeable and will always go out of their way to help you out or answer any questions you may have. Excellent company!

Jamie Young

Jamie Young

Great, helpful staff. Very fast service from placing order to receiving goods. Happy with your service.

Durasafe Admin

Ryan Brown

Safety Xpress has a great range of quality car park and safety products available. Their staff are friendly and happy to assist us with any questions. All products are always in stock and ready for us to pickup as soon as our projects begin. They even deliver straight to site if required!

Chris Shearer

Chris Shearer

Safety Xpress have great prices and high quality products. They are very friendly and are more then happy to go out of their way to help out. Wouldn't shop anywhere else

Brad Reily

Brad Reily

Quit service and great quality products.. I couldn't recommend the team at Safetyxpress more, check them out.!

oliver wagner

oliver wagner

Buying goods and materials from SaeftyXpress over two years now, good quality, very competitive prices and last not least friendly staff always be available when they are needed most.

James Dolman

James Dolman

I love this place!!

Ray Siegersma

Ray Siegersma

Safety Xpress has a huge range of bollards in stock, same day delivery and very cheap!

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