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Our products carry a 12 month manufacturer’s warranty. However, some of our products have an extended warranty of 2 or 5 years. This means that if they fail under the conditions that were intended to be used during this period, we will replace them free of charge. Our website has the details of warranties for individual products.

Simply call 1300 049 246 or 0419 049 246 and one of our friendly team will be able to assist you. If you prefer you can also send an email to sales@safetyxpress.com.au As we are a 24/7 online store our website is always available to take your enquiries. You can use the online enquiry form through the Contact Us section on our website also. If you can, please include your order number in your correspondence to make it easier for us to resolve your query.

Our Head Office is at 3 Jellico Dve, Scoresby, Melbourne. We are located just off Ferntree Gully Road, which is very convenient to Eastlink, the largest tollway network in Victoria. We also have a warehouse at Unit 4/19 Central Dve, Burleigh Heads, Queensland, situated very close to the A1 which is the major highway running from NSW to Brisbane.

We aren’t called Safety Xpress for nothing! We use a freight brokerage firm so from the moment we receive your order we are out to find the fastest, most reliable freight company to ship your individual order to you. You can be guided by the following times as a general rule if we receive your order by 12 Noon Monday-Friday:

Melbourne	Next day delivery
Sydney (if order received AM)	Next day delivery
Sydney (if order received PM)	2 days
Queensland	3-4 days
Tasmania	2 days
Western Australia	4 days
Far North Queensland	4-5 days
South Australia	3 day

Login to your Safety Xpress Account on our website. Enter your usual credentials of email and password. Once logged in, go to the left hand side of the page under Manage Your Account and navigate to Your Account Details. In this section you are able to edit your details including your email address. If you have any queries you can contact usthrough the website or via phone on1300 049 246 or 0419 049 246.

Don’t worry we can help here too! Simply click onForgot Your Password? next toSign In on the Login Page. Fill in your email on the next screen to request a new password. An email will be sent to the address that you fill in containing a link to verify your email address and you will be issued with a password to access your account. You can then change this password in Manage Your Account/Your Account Details once you have successfully logged in.

We use eway to manage and process our online credit card payments. eWAY ensures bulletproof online securitywhich is managed and monitored by real people, and backed by robust PCI DSS compliance. 24/7 Support is available to us should we need it and we sleep easy knowing we can contact the eWAYteam anytime of the day or night.

We use the reliability and swiftness of courier companies to deliver our stock. Unfortunately, their service does not extend to PO Boxes and in the case of the majority of the items we sell, our bollards and wheel stops won’t fit in PO Boxes making direct delivery to your home or workplace the most convenient for you.

When your order is dispatched from our warehouse upon receival of your payment, you will receive an email with a courier tracking number attached. You can track your delivery using this number and contact the courier company directly should you have any concerns regarding your order.

Safety Xpress started with the sale of online Convex Mirrors and quickly grew from there. We strive to stay competitive in this area (there’s a bit of a sentimental feeling around them) and so we sell a lot. We then decided the industry needed a range of competitively priced, good quality safety products including bollards, speed humps and wheel stops. We feel so passionately about this that we have even designed and engineered our own products – The Ultimate Range.

We strive to make sure all of our products are available all of the time, but on the rare occasion that a popular item sells out, we may remove it from our website so that our customers don’t have frustration with out of stock experiences. Feel free to contact us via phone or email and ask us when the item/s will be back in stock and we will be able to give you an estimated date of arrival.

When we receive payment for your order, our dispatch team will go to work preparing and packing your order to get it to you as fast as possible. We pride ourselves on fast and efficient delivery. Once a courier company has been booked for your order, you will receive a tracking number via the email that you supplied us with so that you can track its progress and contact the courier company should you have any queries.

If you realise that you need to make a change to your order soon after you place it, please give us a call as soon as you are possibly able to. Our dispatch team are very prompt and hopefully we will be able to halt the dispatch of your order and alter it to your new requirements. Please have your order number ready when you call. If by chance, your order has been dispatched already, we will be able to modify your order and arrange for you to return any unwanted items unopened and unused for a refund.

Please check your email account for a notification from us containing your tracking information when your order was dispatched. You can see the status of your delivery through this tracking link. If there was no-one to receive the delivery and you didn’t authorise the stock to be left on the premises, the courier company may have returned the stock to their distribution centre to be reattempted for delivery at a later stage. The courier company will be able to advise you of this, if this is the case. If you didn’t receive a tracking number, please give us a call and we will endeavour to assist you.

Please check your delivery carefully. Our dispatch team wrap our orders carefully and sometimes items can be hiding in extra protective wrapping and padding. If after double-checking you still can’t find something you ordered, please give us a call and our friendly team will check what you ordered against what you received and work their magic to fix what went wrong.

If it happens, it happens rarely, but certainly give us a call and we will jump through hoops to help you. Don’t forget to double-check all the packaging that our dispatch team have used to protect your item/s as sometimes items can get wrapped separately. Still can’t find it? Call us.

When you ordered your item/s we would have given you an idea of how long you would have had to wait to receive it in the unlikely event that we were out of stock of your item or we were ordering it in especially for your requirements. We will endeavour to get your order dispatched to you as soon as it is ready. We know that you want it as soon as humanly possible. We will give you a call or send you an email when it is ready to be picked up or when we have dispatched it and you will receive a tracking number so that you can keep an eye on its progress with the courier company.

Create an account via our website. You will see a “My Account” option on our Homepage. Click on this and then on the further option to “Click Here To Create A New Account”. Fill in your details – Email, Password, How You Heard About Us and your Shipping Details. Your new account will be automatically generated for you. Simple!